FAQ

FAQ-PRESS ON NAILS
How do I know the size I need?
You can refer to our sizing guide or take the guess work out of measuring and purchase our Sizing Sample Pack to ensure the perfect fit.

What nail glue do you recommend?
We recommend a professional nail glue.

How long do nails stay on?
Wear time depends on how well you prep your natural nail before application, how rough you are on your hands and your choice of adhesive. With nail tabs you can wear them for a few days or even a few hours if you're wearing them for a special occasion. With nail glue, for about 1 to 3 weeks. We include detail instructions with every order.

I'm worried that my nails are going to pop off. Any tips on how I can avoid this?
Make sure to follow our Nail Prep instructions included with your order. This step is key to long wear. In addition, you can apply a dehydrator & primer for better adhesion. This is the same product nail techs use before gel or acrylic application so the product can adhere to your nails.

You can also try using both adhesive tabs and nail glue together. Follow nail prep instructions and apply the nail tabs. Then apply nail glue over the tabs or on the back of the nail. Press and hold the nails in place for a few seconds. This dual adhesive combo allows longer wear time.

Are the nails reusuable?
­Yes. The use of nail tabs will make the nails reusable.

For those that prefer nail glue, I would suggest purchasing an inexpensive electric nail file. It'll gently buff away any built up glue on the back of the nails and give you many more wears.

What if the nails I purchased don't fit?
Yes. Click here to order your replacement nail.

Can you replace a lost nail?
Due to the handmade nature of our product we are not held responsible if the wrong size is ordered. We have sizing sample packs available and a size guide to help you can find the perfect fit.

If the size is off on a nail or two I suggest purchasing our Replacement nail option from our Extra's menu.

Do you offer custom designs?
We do! If you have a concept in mind or would like us to recreate something you saw on the gram, pinterest...anywhere just fill out our contact for so we can chat ideas.

*We do not recreate work from other press on nail sellers. If you love it, buy it from the original artist.

**Also, please note that not every idea or design fits our design style. So we may decline if its not something we can see doing. For recreations, we may ask if it is ok to put a twist on the design to make it more our own.

Are the nails strong?
­Yes, our nails are made with at least 6 coats of gel polish. Many of them also have a layer of hard gel which makes the nails hard yet flexible enough to fit comfortably on the nail.

How many nails come in each set?
All sets come with 10 nails in the size you select. If a listing has a Full Set option that set comes with 24 nails.

What comes with my nails?
All nail orders come with a mini nail file, cuticle pusher, buffer, alcohol prep pad and application and removal instructions.

FAQ- NAIL DECALS
How do you apply the decals?
Apply gel base coat and color per usual. Cure.
Repeat a layer of base coat over color. Cure.
Cute decal. Dip in water. Slide (don't peel).
Place decal over tacky nail and smooth out creases. File off any excess.
seal design by applying another layer of base coat over decal. Cure.
Top coat. Cure. Buff nail till smooth (you don't want any edges lifted up). Apply final top coat.
The decal keeps sliding on the nail, it won't stick. What can I do?
­ Applying a gel base coat or transfer gel over the color will help the decal stay in place while you smooth it out. Also make sure the decal isn't so wet. Lightly tap the decal with a cotton pad or paper towel to soak up some of the water.

Can you use acrylic or hard gel with the decals?
Yes. We recommend applying a layer of gel over the decal (cure then buff) to prevent the decal from bleeding once the monomer hit the nail.

Can you make custom decals?
Yes, we can make custom decals of anything you like. Personal photos, celebrities, movies, pets...anything!

Simply send the images you want us to use over to xquisitnails@yahoo.com. Once we look over them we will let you know if your images work with our template.

-4 photos max.

-No screenshots.

-No images with filters or words on them.

-Portrait images work best.

Do the decals fit on short nails?
Our decals are made for medium to long nails. However, decals that have patterns/ prints will fit on short nails perfectly fine. If you don't mind cropping out some of the image from our other decal then by all means rock them!

FAQ-GENERAL
How long will it take to ship my order?
Press On Nails: Due to high volume of orders our current turn around is about 2+ weeks.

THIS IS JUST AN ESTIMATE. We do not guarantee that your order will be shipped within this time frame. They may be shipped sooner but can certainly take longer.

This is due to the amount of nail sets purchased in each order. Bigger orders take longer to complete which in turn causes some delays. Also keep in mind, that all sets are made to order and worked on, in the order they were received.
All of our nails are handcrafted solely by Lori Cabrera.

Decals: We are experiencing high volume of decal orders. Currently about 3-7 Business days. Normally its 3-5 Business Days. Custom decals may take a little longer. We do experience some delays from time to time due to so many orders coming in.

Sizing Sample Packs: 3-5 Business Days.

Ready To Ship: 3-5 Business Days.
* Please note that if you purchase a made to order set along with a ready to ship item your order will NOT be shipped right away. I suggest to order separately so you can receive your ready to ship nails quicker.

We truly appreciate your business and thank you for your patience as we make our way to your order.

Do you ship internationally?
Yes. We ship worldwide.

(Worldwide Shipping)**Any addition customs fees when receiving at customs is your responsibility and to be taken up with the shipping carrier.**

My package was sent back to you, can you resend?
Yes of course. Simply contact us to make sure we have received it then pay the Re-Shipping Fee we can send it back out.

My package was marked as Delivered by USPS but I didn’t receive it. (lost or missing)
Once a package has been picked up by USPS and the tracking number associated to the order has been updated, Xquisit Nails hands over any and all accountability for shipping, transit and delivery.

Xquisit Nails assumes no responsibility for lost or missing packages and are not required to issue refunds or replacements on these orders.

If your order was marked as “delivered” by USPS and it’s missing; check with your neighbors in case the package was delivered to the wrong address by mistake or contact your local post office.

You may also file a claim directly with USPS at

http://www.usps.com/help/claims.htm

Do you accept cancellations, returns or exchange?
We gladly accept cancellations within 24 hours of purchase. After the 24 hours ALL SALES ARE FINAL and you agree to wait the time it takes to create your order.
Also due to the nature of our custom handmade products we do not accept returns or make any exchanges (except in the case of products delivered in defective or damaged state. If so, email xquisitnails@yahoo.com and include an image of the defective or damaged product).

**Please read all information listed under the item description before ordering. Be aware of our creation time and make sure you size your nails correctly as we are not held responsible if the wrong size is ordered.

Also, double check shipping information before checking out. If there’s an apartment, suite or unit number make sure you enter it to avoid a Return To Sender issue.